What We Offer
Cogsdale Customer Service Management (CSM )offers fully convergent billing functionality allowing organizations to bill any services, including electric, telecommunications, water, wastewater, stormwater, sewer, gas, refuse, Internet, telephone and cable. With consolidated customer information, premise information, unlimited activity history, payment arrangements, complex billing services, customer information reports, extensibility, document management, and data security and compliance, Cogsdale CSM provides a comprehensive suite of tools to manage your customer service operations.
CSM
Cogsdale CSM has the depth and breadth to support your utility billing needs.
Mobile
Provide the ability for your technicians on the road through the mobile service order management system.
Customer Engagement
Increase your customer touchpoints and reduce call volume by allowing self-service through the Customer Engagement Portal.
Outage Management System
Track service outages from a single platform through our outage management system. With simple integration to most AMI, CSM, GIS, and SCADA systems, you can do more than isolate problems and resume services.
Kiosks
Self-service kiosks offer a safe, simple, and effective method of accepting payments. Utility providers can now set up kiosks anywhere and make them accessible 24 hours a day, seven days a week, eliminating the need for drive-through windows and drop boxes. Bill payment kiosks offer a secure and simple approach to taking payments from all customers, even those without access to banking services.
Book a Demo
Looking to improve operations, reduce costs, and create efficiencies?
