Utility providers struggle with managing multiple services, accurate billing, collections setup, reducing call volume, and insights into all business areas. To manage utility billing as efficiently as possible, they need a deep set of features tailored to the utility industry.
What We Offer
Cogsdale Customer Service Management (CSM )offers fully convergent billing functionality allowing organizations to bill any services, including electric, telecommunications, water, wastewater, stormwater, sewer, gas, refuse, Internet, telephone and cable. With consolidated customer information, premise information, unlimited activity history, payment arrangements, complex billing services, customer information reports, extensibility, document management, and data security and compliance, Cogsdale CSM provides a comprehensive suite of tools to manage your customer service operations.
Cogsdale CSM has the depth and breadth to support your utility billing needs.
Provide the ability for your technicians on the road through the mobile service order management system.
Increase your customer touchpoints and reduce call volume by allowing self-service through the Customer Engagement Portal.
Outage Management System
Track service outages from a single platform through our outage management system. With simple integration to most AMI, CSM, GIS, and SCADA systems, you can do more than isolate problems and resume services.
Self-service kiosks offer a safe, simple, and effective method of accepting payments. Utility providers can now set up kiosks anywhere and make them accessible 24 hours a day, seven days a week, eliminating the need for drive-through windows and drop boxes. Bill payment kiosks offer a secure and simple approach to taking payments from all customers, even those without access to banking services.