Customer Engagement Portal
Cogsdale provides utility consumers with a self-service web portal where they can manage their accounts on any device. Utility providers can engage with customers through the portal with push notifications and timely service information. The Customer Engagement Portal can integrate easily with your existing systems.
Key Benefits
- Improve customer engagement and satisfaction
- Streamline utility processes, reduce costs and support CSRs
- Offer a convenient way for utility customers to manage their account
- Increase accessibility through flexible system integration
- Ebill presentment and ebill payment integrations
Features
My Account
- Language Preference
- Account Details
- Related Accounts
- Quick Pay
- My Account Alerts
- Promotions
- Quick Links
- Embedded Videos
Bills & Payments
- View & Download Billing History
- Billing Statements
- Pay My Bills
- Wallet
- Pay By Text
Billed Usage
- View and Download
- Consumption Charts
- Usage Analysis
- Usage Details
- CSV Download
- Submit Meter Reading
Smart Meter
- AMI Consumption Chart
- Month/Day/Hour/Minute
- AMI Insights
- CSV Download
- Green Button
- TOU Pricing Table
- Weather Overlay
- Net Metering
My Savings
- Peer Comparison
- Rate Comparison
- Self-Assessment
- My Savings Goal
- My Savings Plan
- Community Net Energy
CSR Admin
- User Management and Assistance
- CSR Forms Dashboard
- Customer Search
- Impersonate User
- User Activity Log
- Remove Registration
- Lockouts
Notifications
- Text, Email, IVR, Mobile
- Dollar & Usage Threshold
- Outage Alert and Map
- User Subscriptions
- Service Request Status
- Contact Info Updates
- Peak Time Rebates
