Mobile
Optimize fieldwork activities and processes to improve productivity, effectiveness and knowledge. Our software provides real-time scheduling, optimization, routing, image recognition, barcode scanning, mobile communication and more. By combining wireless communication with real-time information exchange and global positioning, speech, and image recognition, our Mobile Solution enables utilities to streamline and automate many of the processes associated with field service.
Key Benefits
- Optimizes deployment, control, and visibility of the mobile workforce
- Reduce paper-based dispatch and data entry errors
- Improves service response times
- Increase productivity while decreasing overhead costs
- Improve customer satisfaction with quick and accurate response times
Features
- Changes processed in real-time and visible in the host systems immediately
- Support for multi-step complex work orders
- In-day visibility with the option to provide estimated time of arrival (ETA) information to customers
- Enables quick response to workday changes caused by external events
- Configurable matching for skills, zones, field worker type, and other business rules
Mobile Field Application
- A simplified user experience eliminates data entry errors and validates data
- Offline support allows field technicians to complete their work offline and seamlessly synchronize updates back online
- Scan barcodes, capture images and store attachments
- View additional account or order information, such as attachments, from the back office
Real-time Data
- Field data synchronizes with Cogsdale’s CSM system in real-time, leveraging CSM REST APIs
Security
- All communication between the Cosgale CSM and Mobile framework uses the strictest security protocols and encryption
- User authentication and time-outs ensure that only authorized personnel have access to your valuable customer information
