Outage Management System
Cogsdale offers an Outage Management System (OMS) that quickly and easily predicts and manages outages while reliably communicating with customers and utility field staff. OMS’ powerful features work together to transform field and office operations, helping utilities create an outage mitigation infrastructure that keeps power flowing and revenue growing
Key Benefits
- Gain access to real-time outage information without exploratory field activities
- Equip your field staff with all the information they need before they depart
- Enhance operational efficiency and flexibility through streamlined communication tools
- Improve customer satisfaction through reduced outage response times
- Increase operational efficiencies that lead to cost reductions
- Leverage OMS technology to support other operations such as infrastructure optimization and vegetation management initiatives
Features
Outage Location
The system continually searches for and gathers outage information, enabling utility managers and linemen to easily pinpoint and address problem areas.
Remote Access
Field crews and supervisors have around-the-clock OMS access via customized mobile apps for smartphones and tablets.
Field Restoration
Linemen can view, work on and close out open service tickets without having to manage paperwork or connect with colleagues over the radio.
Customer Communication
The OMS feeds outage data directly into a customer-facing mobile app and an IVR platform, making it easy for consumers to contact utilities.
Geospatial Connectivity
All system information is displayed using a geospatial connectivity model that renders real-world views through GIS integration.
Post-outage Support
Electric company managers and linemen can ping field fixtures following the conclusion of outage events to ensure functionality has been restored.
