Mobile
Cogsdale’s Mobile solution is a real-time field work management application for smartphones and tablets. It allows CIS service orders such as meter reads, switches and installations to flow seamlessly in real-time from the office to the field and back.
Key Benefits
- Optimize field staff assignments, workloads, routing and schedules
- Reduce paper-based dispatch and data entry errors
- Decrease overtime and non-productive times due to inefficient routing and manual scheduling
- Increase productivity while decreasing overhead costs
- Improve customer satisfaction with quick and accurate response times
Features
- Real-time status updates for work and resources
- Reduction of contract staffing requirements
- A single repository for all field service-related information
- Routing that supports updated, fixed, and windowed appointments
- Support for multi-step complex work orders
Mobile Field Application
- A simplified user experience eliminates data entry errors and validates data
- Offline support allows field technicians to complete their work offline and seamlessly synchronize updates back online
- Scan barcodes, capture images and store attachments
- View additional account or order information, such as attachments, from the back office
Real-time Data
- Field data synchronizes with Cogsdale’s CSM system in real-time, leveraging CSM REST APIs
Security
- All communication between the Cosgale CSM and Mobile framework uses the strictest security protocols and encryption
- User authentication and time-outs ensure that only authorized personnel have access to your valuable customer information
